Last updated: December 13, 2025
Western & Sons Ltd. (“we”, “us”, “our”) provides WhatsApp-based business messaging, automation, and AI front-desk services for businesses. These services enable businesses to receive, manage, and respond to customer messages on WhatsApp using approved Meta APIs.
Contact: eric@wsonconnect.com
Address: 100 Grapefruit Crescent, Port of Spain, Trinidad and Tobago
We provide tools and backend services that allow businesses to:
Receive WhatsApp messages from customers
Automate replies using predefined logic and AI-assisted responses
Capture enquiries, leads, and basic booking or service requests
Route conversations to human operators where required
Our services rely on the WhatsApp Business Platform (Cloud API) and are subject to Meta’s policies and technical availability.
By using our services, you acknowledge that:
WhatsApp messaging is governed by Meta’s WhatsApp Business Terms and Policies
Message delivery, availability, and quality are controlled by Meta
We do not guarantee uninterrupted delivery of WhatsApp messages
You agree not to use the services for:
Spam, unsolicited, or bulk messaging
Prohibited or restricted content under Meta policies
Any activity that violates applicable laws or WhatsApp platform rules
We reserve the right to suspend or terminate access if misuse is detected.
Our services are intended for business users only.
You are responsible for:
Ensuring you have the right to message your customers
Maintaining the security of any credentials or access tokens provided
Complying with applicable data protection and consumer laws in your jurisdiction
Our use of personal data is described in our Privacy Policy, which forms part of these Terms.
We process WhatsApp message data solely to provide the Services and do not sell personal data.
If paid services are offered:
Payments may be processed via a third-party merchant of record
We do not store full payment card details
Fees, billing cycles, and service tiers may change with notice
Specific commercial terms will be agreed separately where applicable.
The Services are provided on an “as is” and “as available” basis.
We do not warrant that the Services will be error-free, uninterrupted, or meet all specific business needs.
All software, documentation, and service materials remain the intellectual property of Western & Sons Ltd.
You are granted a limited, non-exclusive right to use the Services during your engagement with us.
We may suspend or terminate access:
For violations of these Terms or Meta policies
To comply with legal or regulatory requirements
If required by Meta or WhatsApp platform rules
We may update these Terms from time to time.
The effective date will be updated above, and continued use of the Services constitutes acceptance of the revised Terms.
These Terms are governed by the laws of Trinidad and Tobago, without regard to conflict-of-law principles.