Last updated: December 2025
Western & Sons Ltd. (“we”, “us”, or “our”) provides a WhatsApp-based business messaging and automation service that enables businesses to communicate with customers via WhatsApp.
Contact: team@wsonconnect.com
Address: Port of Spain, Trinidad and Tobago
When users send messages to a business using our Service, we may receive:
WhatsApp phone numbers
Message content sent by users
Message timestamps and delivery metadata
This data is received via the Meta WhatsApp Cloud API.
From businesses using the Service, we may collect:
Business name and contact details
Business hours, services, and messaging preferences
We use information strictly to:
Send and receive WhatsApp messages
Automate customer support conversations
Respond to customer inquiries
Assist with simple bookings, orders, or lead capture
Maintain service reliability and performance
We do not use WhatsApp message data for advertising or unrelated purposes.
We do not sell or rent personal data.
Data is shared only:
With Meta Platforms, Inc. as required to operate the WhatsApp Cloud API
With the business the user is communicating with
Message data is retained only as long as necessary to operate the Service or meet legal requirements. Businesses may request deletion of stored message data.
We apply reasonable technical and organizational safeguards, including:
Secure infrastructure
Access controls
Least-privilege access policies
We do not voluntarily provide user data to public authorities. Any disclosure would only occur in response to valid legal requests and applicable laws.
The Service is intended for business communications and is not directed to children under 13.
Depending on your location, you may have rights to access, correct, or request deletion of your data. Requests may be submitted to the contact address above.
We may update this policy from time to time. Updates will be posted with a revised effective date.